Return Policy

RETURNS FOR PLANTS UNDER 8" PLANTER SIZES 

1a. Customers reserve the right to deny acceptance of plant upon arrival due to unhealthy plant conditions that are as follows;

  • Excessive leaf damage (except for plants that have natural splitting leaves)
  • Pest contaminated plants.

2a. Customers reserve the right to return plant...

  • Within 7 days of purchase, with receipt (digital or paper, no photos).
  • All returns will incur a 30% restocking fee.
  • All prepared plants (example: plants that are already re-potted and ready to be delivered) will also incur a 30% restocking fee.

3a. In the event of a return, customers have to bring the merchandise back to us in a safe manner, we do not offer pickup return services.

4a. Refunds are issued in the form of store credit, your account will be credited after we receive the merchandise and evaluate it.

 

RETURNS FOR PLANTS BIGGER THAN 8” POTS

1b. Customers reserve the right to deny acceptance of plant upon arrival due to unhealthy plant conditions that are as follows;

  • Excessive leaf damage (except for plants that have natural splitting leaves)
  • Pest contaminated plants.

2b. Customers reserve the right to return plant...

  • Within 24 hours of purchase, with receipt (digital or paper, no photos).
  • All returns will incur a 30% restocking fee.
  • All prepared plants (example: plants that are already re-potted and ready to be delivered) will also incur a 30% restocking fee.

3b. In the event of a return, customers have to bring the merchandise back to us in a safe manner, we do not offer pickup return services.

4b. Refunds are issued in the form of store credit, your account will be credited after we receive the merchandise and evaluate it.

 

RETURNS FOR OTHER THAN PLANT MERCHANDISES

1c. Customers reserve the right to return all other merchandise...

  • Within 7 days of purchase.
  • If merchandise is sealed and unopened (if applicable).
  • If merchandise is returned to us in its original form
  • All returns will incur a 30% restocking fee

 

RETURN EXCEPTIONS

1d. Returns will not be granted for...

  • Plants purchased with coupons and or special pricing.
  • Customer-related mistakes that includes but are not limited to;
    • Lower than plant ideal temperature.
    • Direct heat/cold drafts upon the plant.
    • Overwatering/ underwatering.
    • Insufficient amount of sunlight.
      • We offer a 5% encouragement fund in the above scenarios, learn more (encouragement fund amount is based on plants that are bought from us and died).
  • Gift Cards.

 

Please Note; it is recommended that customers initiate the return process through email to avoid unnecessary trips.