Ugh, don't you just hate when someone takes your package? We understand your frustration, and we hope you understand that we do everything we can to prevent a lost or stolen package in New York City from happening.
If it was a local delivery:
The delivery driver should have sent you a text before delivering your package. Since many packages are going out every day, the most we can do is leave it with your doorman or at your lobby. For more information, please see our delivery disclaimer. If the package arrival was unannounced, please contact us. We will work with you on a case-to-case basis.
If it was delivered by a third party:
Then you should contact the third-party company for more information. Because what you see on the status page is all we see too. If you are having trouble getting in touch with them, we can try to help — contact us.